The accommodation is fully booked for the dates I would like, can I put my name on a waiting list in case a room becomes available?
Unfortunately, we do not keep a waiting list to register the guests interested in our accommodation. We strongly advise you to check our website regularly in case of any cancellations.
How can I confirm my provisional booking?
To confirm a provisional reservation you are required to make a full pre-payment within 72 hours. Once the payment is received your booking will be confirmed.
I booked a room online, when will I get confirmation?
Once you make an online reservation you should receive your confirmation shortly afterwards. In case the confirmation hasn’t reached your Inbox, please check your spam and then get in touch with the agency you have made the booking with.
When is the accommodation available?
Imperial College halls of residence are only available to public from 3 July 2017 until 24 September 2017. For the rest of the time they are occupied only by enrolled term time Imperial College students.
Are bed linen and towels provided?
Bed linen, towels and toiletries are provided in all Imperial College halls of residence.
Is there a fridge in the room?
Rooms do not have fridges, apart from the those in Pembridge Hall. If you have a medical condition and need one to store your medication, please advise one of the reservation agents in advance. Shared kitchens with fridges are available at Pembridge Hall and Wilson House.
Are there TVs in the bedrooms?
We do not have TVs in any of our bedrooms. TV is available in the common areas.
Is there Internet in the room?
Free WiFi is available in all bedrooms and common areas via The Cloud and Sky. Simply select The Cloud from your available network list and follow the on screen instructions.
Can I have interconnected rooms?
We do not offer interconnected rooms. If you are coming with your family we can request rooms next to each other. The request is subject to availability and is not guaranteed.
Are there kitchens available?
There are no kitchens available in any of the B&B properties (Prince’s Gardens and Beit hall). Pembridge Hall and Wilson House offer kitchens shared between 5 and 15 rooms. Kitchens are equipped with fridge-freezers, kettles, microwaves, toasters (Pembridge Hall and Wilson House), hobs and ovens (Wilson House only). Guests are advised to bring their own cooking or kitchen utensils since none are provided.
Can I book a double room for three people?
Beit Hall is the only hall which can accommodation an extra guest and only applies to a selection of the en-suite twin rooms, which are large enough to take an extra bed. If these rooms are not available, we would need to split the booking between two rooms (a twin and a single) with the relevant room rate applied.
What is the difference between a standard and an en-suite room?
Standard rooms have shared bathrooms and en-suite rooms have private bathrooms (toilet and shower).
Can I have an overnight guest?
No overnight guests are allowed.
Are there laundry facilities?
Each hall of residence has a coin operated laundry facility (washer/drier) available to be used at a charge. Washing powder is not provided.
Is there air-conditioning in the rooms/heating?
Unfortunately we do not have air conditioning in the rooms, however fans are available from reception, subject to availability. Items borrowed from reception are subject to a deposit, which will be returned to you once you return the item.
There is heating in the halls, although heating is normally not turned on during the summer months.
Can I receive mail?
Yes, you can receive mail while staying at Imperial College. You have to input the full address of the hall, your name and room number.
How often are the rooms cleaned?
The bedrooms in all our halls are serviced daily.
Linens are changed between guests, and if you are staying for longer, they are changed every three days in Prince's Garden and Beit Hall, and every seven days at Pembridge Gardens and Wilson House.
Is the breakfast included?
Breakfast is available to guests staying at Beit Hall and Prince's Gardens at a small additional charge. Breakfast is not included for guests of Wilson Houses, Woodward Hall and Pembridge Gardens.
Breakfast may be available for group bookings. Please check with your accommodation manager or the group coordinator.
Where do I get breakfast?
For guests staying in Prince's Gardens and Beit Hall, breakfast is available as an upgrade. Breakfast is served in the Senior Common Room on the main campus.
Senior Common Room
Monday - Friday: 07.00 - 10.30
Saturday - Sunday: 07.30 - 10.30
Cancellations and Amendments
Can I extend my stay after I check-in?
Yes, you can as long as we have availability. Please note the price for the additional nights may differ from the one you paid for the original booking. You may be asked to move to another room for the additional nights if the room you are currently occupying is allocated to another guest.
Can I shorten my stay?
To shorten your stay without a penalty charge you need to let us know before 14.00. Any amendments would be subject to the following cancellation charges:
|More than two weeks before arrival||100% (minus £10 administration charge)|
|7 - 14 days before arrival||75% (minus £10administration charge)|
|1 - 7 days before arrival||50% (minus £10 administration charge)|
|On the day||No refund|
How can I cancel my reservation?
If the booking is made directly with us you can cancel it via e-mail or over the telephone. If a refund is due we would need to take your card details as we do not keep them in our system for security reasons. If you made your reservation via 3rd party website, you will need to liaise with them directly.
Check-in and Check-out
What are the check-in and check-out times?
Check-in is from 14.00.
Check-out is before 10.00.
Can I have an early check-in?
We cannot guarantee an early check-in. If the room is available the reception will let you in straight away, but there is a good chance that you have to wait until 14.00, which is the official check-in time.
Can I have a late check-out?
If you fail to vacate your room by 10.00 it may be subject to full extra night charge.
I forgot to return my key upon check-out. What do I do now?
Please kindly get in touch with us to arrange a postage immediately.
What is the latest check-in time?
The halls operate 24-hour reception so you can check-in at any time after 14.00 on the date of arrival.
Can I leave my luggage if I arrive before the designated check-in time or need to leave after the latest check-out time?
Guests are welcome to leave their luggage prior to check-in at their own risk in a designated area in all halls of residence. Please note that your luggage can be stored for up to 12 hours.
Are there any places to eat?
There are plenty of food outlets on campus; during the summer months they are open until 18.00 at the latest.
The following outlets are open during the weekend:
|Library café||Saturday: 10.00 – 17.00|
Essentials Convenience Store (Ground floor Prince's Gardens)
Saturday: 08.00 – 21.00
Sunday: 09.00 – 18.00
Alternatively there are plenty of restaurants and cafés near South Kensington Tube station and High Street Kensington.
Can I use the sport centre facilities?
Ethos sport centre welcomes hotel guests. A charge is applicable to some reservations.
Ethos is open from 07.00 to 22.00 on weekdays and from 08.00 to 20.00 on weekends. Last tickets will be issued at 21.30 on weekdays and 19.30 on weekends.
Is there parking available?
We have a limited number of car parking spaces available for our summer accommodation guests which must be booked in advance.
|Length of Stay||Charge|
|Up to 1 hour||£3.00|
|Up to 2 hours||£6.00|
|Up to 4 hours||£11.00|
|Up to 6 hours||£16.00|
|Up to 9 hours||£21.00|
|Up to 12 hours||£26.00|
|Up to 24 hours||£30.00|
To book a car parking space please email email@example.com
Please note that central London issues a Congestion Charge for driving a vehicle within the charging zone between 07:00 and 18:00, Monday to Friday. The Congestion Charge is an £11.50 daily charge. To find out more and how to pay please visit the TFL website.
Where can I park if you cannot offer me parking?
The nearest local car parks have to be contacted directly for current rates and availability:
Q-Park Kingston House
396 Kingston House North
Tel: 0207 581 3371
Kingston House Garage South
Tel: 0207 589 9825
National Car Parks
0870 242 7144
Union Car Parks
Tel: 0207 584 7718
Is there a disabled parking available?
Disabled Parking is available at Prince’s Gardens (for Southside and Eastside) and on Prince Consort Road (for Beit Hall guests). Parking is subject to availability.
Do you arrange transport or transfers?
We do not provide any transport from any London destination. However London is well served by public transport.
How to find South Kensington Campus
From Heathrow airport
Take the Underground (Piccadilly Line) to South Kensington Station (50 minutes travelling time).
From Gatwick airport
Take a national rail train to Victoria station (journey time 40 minutes) and then by Underground, (Circle or District Line; westbound) to South Kensington.
Both airports are some distance from central London and a taxi is not recommended for the whole journey. However, if you have to travel by taxi, establish the cost before you get in.
Take a British Rail train from the port of entry to London (Harwich to London journey time 1hr 30 mins; Dover to London journey time up to 2hrs) and then travel by Underground to South Kensington Station.
From South Kensington Station, the campus is only a five minute walk. Either follow the subway signposted to the museums or walk north up Exhibition Road. The College is next to the Science Museum.
Can I pay on arrival?
No, full pre-payment is required for all individual bookings. If payment is not made within 72 hours from booking, we will cancel the booking. This applies to all bookings made online, over the telephone or in person.
Can I pay for a reservation for a third party?
Yes you can.
What methods of payment do you accept?
We accept payment by debit/credit card.
We do not accept payment by cheque or bank transfers. Cash is only accepted for walk-in guests.
What is the CID number? The online payment system asks me for it.
Only Imperial College staff members have CID numbers. Please leave the box empty if you are not an Imperial College staff member.
Why is the price higher than the rate advertised on your website?
All of our rates are subject to change depending on availability and without prior notice. The website advertises the best available rate during this summer season.
I am an Imperial College student, do I get a discount?
We do not offer Imperial College student discount for the B&B properties in South Kensington. During the summer vacation the halls of residence are offered to the general public on B&B hotel basis and there are no reductions for students.
Can you guarantee my special requests?
We do our best to honour special requests, but they are not guaranteed.
Do you offer accessible rooms?
We have a limited number of twin accessible rooms available at our Prince’s Gardens accommodation. Please note: Rooms are subject to availability and should be requested in advance.
Accessible rooms comprise:
- Call point by the bed with socket for vibrating pillow
- Visual fire alarm
- Electric socket over the desk
- Emergency flash light outside the room
- Walk-in shower with two pull cords
- Low shower seat
- High shower rail attachment
- Grab rails around the sink
- Low-level sink with lever tap
- Shaver socket
- Heater towel rail
- Shower room door with lever handle lock
- Floor drainage